Return & Refund Policy


  1. Alive Pharmacy all use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by completing and submitting the online FORM posted in our website within seven (7) days upon receiving the Products. We will contact the Customer within seven (7) days after receipt of the completed form online to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at or call 0358795901 for enquiries.
  2. Return/Exchange of Products or refund can be arranged under the following reasons
    1. If any Product has been delivered in a damaged or defective condition; or
    2. if the Product is out of date or expired; or
    3. if the wrong Product which is different from the Order is delivered
  3. If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, Alive Pharmacy shall refund to the Customer the difference.
  4. The Customer is required to send back the affected Product(s) to us via a reliable courier service company to our Alive Pharmacy at the following address:-


  5. Alternatively, the Customer may bring the affected Product(s) to stores located in Klang Valley which our stores’ location can be found in ALIVE PHARMACY for refund or exchange.
  6. The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at Alive Pharmacy stores as abovementioned. Alive Pharmacy will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.


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