ALIVE PHARMACY does NOT accept refunds, returns, or exchanges for the purpose of quality control and hygiene.
ALIVE PHARMACY shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us within seven (7) days upon receiving the Products. We will contact the Customer within seven (7) days . The Customer is advised to wait for our instruction for the next course of action.
If the Customer opts for replacement or exchange of Products, the affected Products MUST be returned at the delivery cost of customer. All replacements or exchange of Products shall be effected subject to stocks availability.
Return/Exchange of Products or refund can be arranged under the following reasons:
If any Product has been delivered in a damaged or defective condition; or
if the Product is out of date or expired; or
if the wrong Product which is different from the Order is delivered
Provided Always that the Customer shall return or caused to be returned to ALIVE PHARMACY the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof order